Frontend Support Engineer

About Blueboard:

Blueboard is the employee rewards and recognition company focused solely on experiential rewards. We help “Best Places to Work” like GoPro, Pinterest, Chick-fil-A, Otis Elevators, and Google reward their top employees with experiences – think skydiving for the first time, learning to blow glass, or hiking up to Machu Picchu, instead of cash or gift cards. Born and raised in San Francisco, Blueboard launched in 2014 and now serves over 100 enterprise customers across the world. We are venture-backed and have offices in San Francisco & San Diego.

Job Responsibilities

We’re looking for a frontend support engineer that enjoys solving problems and improving software. You'll be working at ground zero as the first frontend support engineer with the opportunity to have a major impact on how we support, implement, and build solutions for our enterprise clients.

Your responsibilities will include: 

• Working directly with our Head of Engineering to build out the support function 

• Closely monitoring and managing support ticket and error tracking queues, to make sure we are fulfilling our mission of getting people out and about as seamlessly as possible 

• Polishing our software by eliminating bugs and suggesting improvements 

• Investigating support requests and determining next steps to resolve issues 

• Owning incoming technical issues and skillfully delegating to other engineers when necessary

• Acting as a liaison between our engineering team and non-technical people; in other words, communicating technical jargon in layman’s terms and transcribing non-technical support requests into technical specs for our engineering team 

• Documenting issue resolutions where applicable 

• Refining the Support Engineer role by implementing new systems and processes and evolving existing ones

Requirements: 

• You have knowledge of JavaScript, React.js, and Redux, and the ability to understand and debug frontend code 

• You are as strong a listener as a you are a communicator 

• You genuinely enjoy working with others to solve problems and help improve the experience delivery platform that we're building